This Privacy Policy explains how BigHoki collects, processes, stores, and protects the personal data of users who access or use our platform at https://bighoki.cam. We are committed to handling your information transparently, responsibly, and in accordance with applicable data protection standards. Please read this document carefully.
These cards summarise the key principles underpinning how BigHoki handles your personal data. They supplement — but do not replace — the full Policy below.
All data transmitted to and from BigHoki is protected by 256-bit SSL encryption. Sensitive personal and financial information is stored using industry-standard encryption at rest. Access to personal data is strictly limited to authorised personnel with a legitimate operational need.
BigHoki does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Data shared with service providers is governed by strict data processing agreements that prohibit secondary use for any purpose outside of BigHoki's platform operations.
You have the right to access, correct, export, or request deletion of your personal data at any time. BigHoki provides straightforward mechanisms to exercise these rights through your Account Settings or by contacting our support team directly.
BigHoki collects only the personal data that is strictly necessary to provide our services, fulfil our licensing obligations, and comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements. We do not engage in speculative data harvesting.
This Policy clearly identifies every category of data we collect, the legal basis for processing it, the purposes it serves, and how long we retain it. We update this Policy whenever our data practices change and notify registered users of material amendments.
BigHoki's data practices are designed with Malaysian players in mind. We process payment data from Malaysian e-wallets (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) and bank transfers (Maybank, CIMB, Public Bank, Hong Leong) under strict data handling standards appropriate to these services.
BigHoki ("we", "us", "our", "the Company") operates the online gaming platform accessible at https://bighoki.cam ("the Platform"). This Privacy Policy ("Policy") describes how BigHoki collects, uses, discloses, and safeguards personal data provided by or collected from users ("you", "User", "Player") who access or interact with the Platform.
By registering an account, accessing the Platform, or using any of BigHoki's services — including casino games, sports betting, live dealer games, promotions, and customer support — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
BigHoki is committed to protecting your privacy and handling your personal data with the care and transparency that you deserve as a valued member of our platform. This Policy applies to all data collected through the Platform, including data submitted during registration, KYC verification, deposits and withdrawals, gameplay, and communications with our support team.
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including but not limited to name, identification number, contact details, financial information, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any combination thereof. |
| "Data Controller" | The entity that determines the purposes and means of Processing Personal Data — in this context, BigHoki. |
| "Data Processor" | A third party that processes Personal Data on behalf of BigHoki under a binding data processing agreement. |
| "KYC" | Know Your Customer — the regulatory identity verification process applicable to all BigHoki account holders. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose. |
| "Cookie" | A small data file stored on your device by the Platform to support functionality, analytics, and session management. |
BigHoki is the Data Controller responsible for the personal data of all registered users and visitors to the Platform. As Data Controller, BigHoki determines the purposes for which your personal data is processed and the means by which that processing is carried out.
BigHoki operates under an internationally recognised gaming licence, which imposes specific obligations regarding the collection, verification, and retention of player data for anti-money laundering (AML) compliance, fraud prevention, and responsible gambling monitoring purposes. Compliance with these obligations is a legal and regulatory requirement — not merely a business choice.
BigHoki collects the following categories of personal data that you provide directly when using the Platform:
When you access or use the Platform, BigHoki automatically collects certain technical and behavioural data:
BigHoki may receive personal data about you from third parties in limited circumstances, including: (a) identity verification and KYC service providers confirming your identity documents; (b) payment processors confirming transaction status; (c) fraud prevention and AML screening services; and (d) where you have provided consent for a third party to share your information with us.
BigHoki processes personal data under one or more of the following legal bases:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Account registration, deposit processing, withdrawal execution, bonus crediting, customer support |
| Legal Obligation | KYC/AML identity verification, transaction monitoring, regulatory reporting, responsible gambling record-keeping |
| Legitimate Interests | Fraud prevention, platform security, abuse detection, service improvement analytics, responsible gambling monitoring |
| Consent | Marketing communications (where elected), certain cookie categories, processing of sensitive personal data where required |
BigHoki uses the personal data it collects for the following specific purposes:
BigHoki does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary and under appropriate data protection safeguards:
All third parties with whom BigHoki shares personal data are required to maintain appropriate technical and organisational security measures and to process such data only for the specified purpose.
BigHoki retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting, and reporting obligations. Standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years from account closure | AML / licensing legal obligation |
| KYC documents | 5 years from account closure | AML / licensing legal obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping requirement |
| Game & bet history | 3 years from session date | Licensing / dispute resolution |
| Support communications | 3 years from last interaction | Dispute resolution / service quality |
| Marketing preferences | Until consent withdrawn + 1 year | Consent / legitimate interests |
| Cookie and usage data | Up to 24 months | Analytics / platform improvement |
Where personal data is no longer required for any lawful retention purpose, BigHoki will delete or anonymise it in a secure and irreversible manner. Anonymised data that cannot be traced back to an individual may be retained indefinitely for aggregate analytics and platform improvement purposes.
BigHoki implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
BigHoki uses cookies and similar tracking technologies to support the operation, security, and improvement of the Platform. A cookie is a small text file placed on your device when you visit a website. BigHoki uses the following categories of cookies:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for Platform functionality — session management, login authentication, security tokens | No — required for Platform to function |
| Functional | Remembers your preferences (language, display settings, last visited game category) | Yes — via Cookie Settings |
| Analytics | Aggregate usage data to understand how the Platform is used and improve features | Yes — via Cookie Settings |
| Fraud Prevention | Device fingerprinting and session tracking to detect and prevent fraudulent activity | No — required for platform security |
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookie categories may affect the functionality and performance of the Platform. BigHoki does not use cookies to serve third-party advertising.
BigHoki's servers and primary data infrastructure are maintained in jurisdictions selected for their data security standards and compliance with our gaming licensing requirements. Some personal data may be transferred to and processed in jurisdictions outside Malaysia in connection with the provision of our services — for example, where our KYC verification or AML screening providers operate their processing infrastructure.
Where personal data is transferred internationally, BigHoki ensures that appropriate safeguards are in place, including:
BigHoki respects your rights in relation to your personal data. Subject to applicable law and legitimate regulatory constraints, you have the following rights:
To exercise any of the above rights, please contact BigHoki's Data Protection team using the contact details in Section 15. We may require verification of your identity before processing your request. BigHoki will respond to all valid data rights requests within 30 calendar days, or will notify you if an extension is required.
The BigHoki Platform is strictly intended for adults aged 21 years and above. BigHoki does not knowingly collect personal data from any person under the age of 21. All account registrations are subject to mandatory age verification as part of the KYC process.
If BigHoki discovers that personal data belonging to a person under the age of 21 has been collected — whether through misrepresentation at registration or by any other means — the relevant Account will be immediately suspended and the personal data deleted or returned in accordance with applicable regulations, subject to any mandatory legal retention obligations.
Parents and guardians who have reason to believe that a minor has accessed the BigHoki Platform are encouraged to contact our support team immediately at the contact details provided in Section 15. BigHoki takes underage gambling and the associated data implications extremely seriously.
BigHoki reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. The date of the most recent revision will always be displayed at the top of this page.
Where amendments are material — meaning they significantly affect how we collect, use, or share your personal data — BigHoki will notify registered account holders by email or via a prominent notice on the Platform at least 14 days before the changes take effect, except where a shorter notice period is required by law or regulation.
Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the amended Policy, you must cease using the Platform and request account closure in accordance with our Terms & Conditions.
For all privacy-related enquiries, requests to exercise your data rights, concerns about how your personal data is handled, or to report a suspected data security issue, please contact BigHoki using the following channels:
BigHoki's support team is available 24 hours a day, 7 days a week, including Malaysian public holidays. Our data protection team typically responds to formal privacy requests within 5 business days and in all cases within the legally required timeframe.
Our data protection team is available around the clock. Visit our FAQ page for common privacy questions, or return to the homepage to explore BigHoki's full range of services — all operated under the privacy standards described in this Policy.
For players aged 21 and above only. Gambling involves risk — play responsibly.